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Shipping & returns

Shipping

Free Shipping Threshold

Say goodbye to shipping fees on orders surpassing €300 (excluding VAT) within the European Union.

Affordable Shipping Rates

For orders under €300 (excluding VAT), we offer competitive shipping rates starting at €20 to destinations in the Baltic states. Shipping costs are calculated based on your location, package size, weight, and the quantity of items ordered. Get in touch with our dedicated customer service team for precise shipping estimates.

Specialized Hardware Delivery

Need server hardware? No problem. Enjoy hassle-free shipping for server hardware orders, regardless of your location.

Trusted Shipping Partners

Partnering with leading logistics companies like UPS and DPD, we ensure reliable and timely delivery of your orders. Need your items sooner? Let us know, and we’ll explore expedited shipping options for you.

Tailored Delivery Services

Customize your delivery experience by selecting from a variety of shipping services available for an additional fee. Connect with our customer service team to discuss your preferences.

Global Shipping Reach

While our primary focus is Europe, we’re happy to ship worldwide. Contact our customer service team for shipping rates and delivery estimates outside the EU.

Efficient Warehouse Operations

Your orders are processed swiftly, typically within 4 working days, pending product availability and your delivery destination.

Swift Delivery Times

Expect your package to arrive promptly, with an average delivery time of within 2 – 3 days in Baltic States, for deliveries in other EU countries within 3 – 7 days from conclusion of contract. Need it even faster? Take advantage of our express delivery option, ensuring delivery within 1-2 days across EU countries.

Free Shipment for Warrantied Servers

Enjoy complimentary shipping within Europe for all servers covered under warranty. For countries outside of Europe, please contact our managers for information regarding shipping costs and customs charges.

Shipment Charges for Hardware Components

Please note that hardware components within servers, such as RAM, CPUs, and RAID configurations, may incur shipping charges. However, components required for warranty-driven repairs are provided to the client free of charge.

Returns Policy

Easy Returns Process

We understand that sometimes things don’t work out as planned. That’s why we offer a hassle-free return policy, allowing you to return your purchase within 30 days from the date of purchase, no questions asked.

Return Conditions

To initiate a return, ensure that the items are free from defects or damages and are returned in their original condition and packaging.

Swift Refunds

Once the returned equipment reaches our warehouse, expect your refund to be processed within 14 days.

Return Costs

Please note that the cost of return shipping is the responsibility of the purchaser, while the seller covers the cost of money transfers.

Quality Assurance

If you encounter any defects or malfunctions with your purchase, reach out to our dedicated team of managers for prompt assistance.

Warranty Information

For warranty-related queries or returns beyond the initial 30-day period, our managers are here to assist you on an individual basis.

Contact Us

Have questions or need assistance? Reach out to us:

Warranty Coverage

We stand by the quality of our products, offering a generous 3-year warranty on both new and used hardware, including servers, storage solutions, and their components.

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