FAQ

What products does DCE Parts offer?

DCE Parts offers a comprehensive range of servers and server components, including Dell rack servers, tower servers, and HP servers, as well as their respective components such as hard drives, memory modules, power supplies, and more.

Can I extend the warranty on my server?

Of course! If you’re thinking about extending or boosting your server’s warranty, just chat with our sales team. They’ll fill you in on all the details and even give you a personalised quote.

How about a specific server setup that I can’t seem to find online?

Sure, check out our order configuration feature—it’s super handy for customising servers based on different models on our website. But hey, if you’re still not seeing what you need or you’re after some expert advice, hit up our team via Live Chat or email.

I need multiple different configuration servers along with networking solution. Can you help me out?

Absolutely! Just drop us your specific requirements, and we’ll work our magic to select the best vendors, models, and configurations tailored to your needs. We’ll then provide you with a comprehensive quote for your solution. If you need it, we can even provide a complete cabling solution based on your connection diagram. Shoot over your requirements, and our sales team will whip up a quote for you, complete with an estimated delivery time.

How exactly do you test your servers?

We’re pretty thorough with our testing process to ensure top-notch quality. When your servers arrive, our engineering wizards put each component through its paces, cleaning and checking for functionality. If anything needs fixing, we’ve got it covered. Then, we catalog everything based on its condition and add it to our stockpile.
For new orders, once your server’s built to your specs, we give it a thorough test run. Think firmware updates and making sure everything’s ship-shape before it heads your way.

How do you package servers and switches?

When it comes to packing up our servers and switches, we make sure they’re snug and secure, whether we’re using their original packaging or our own custom-made cardboard boxes. These boxes are built tough to handle shipping anywhere in the world. If we don’t have the original packaging, we’ll create custom packaging that fits the equipment perfectly, and we’ll add in some quality foam inserts to keep everything safe during transit. Before we send anything out, we double-check that each package is sealed up tight and labeled correctly for shipping our products world wide.

I know which server I need to buy. Can you help me out with colocation services?

Absolutely! We’ve got you covered. We work with trusted partners worldwide who specialize in colocation services for servers and networking equipment in their top-notch Data Centers. Just give us the lowdown on your requirements, and we’ll put together an offer that includes not only the hardware and shipping but also the colocation services tailored to your needs.

I need to set up a system with specific needs, can you help me figure out what hardware I need and get it preinstalled?

No problem at all! We’re here to help. If you’ve got specific requirements for your system deployment, we can assist you in determining the hardware you’ll need and even preinstall it for you. Just share the details with us, and we’ll guide you through the process every step of the way.